There is a silent war going on in churches today. Nobody talks about it and many in the church are not even aware it is going on, but it continues day after day and the injuries, both to individuals and to the Kingdom of God, are immense. This is the war of communication expectations between talking on the phone, email, and texting.
Though this conflict can happen between any members of the church, for purposes of this article, I’m going to over [simplify] it by sharing what I’ve seen happen many times between Boomer and Millennial age groups. Though I’m using these two groups as examples, read into them “Boomer and older” and “Millennial and GenX”.
I’ll first give some examples and then suggestions for ways to improve the situation.
A Boomer congregation member places a phone call to a Millennial Youth Pastor and leaves a message. No response. Boomer tries email. No response. Sunday comes around and Boomer angrily confronts Millennial, “I was going to give two scholarships to Winter Camp, but since you didn’t have the courtesy to respond to my offer, the scholarship money has been donated elsewhere.”
Millennial responds, “I’m really sorry. I didn’t get any of your messages.”
Millennial Youth Pastor texts the Boomer age people in the church who have said they want to be part of the prayer team for youth. She is excited with the list she received from the church office and then sends them a series of Instagram links to images showing the kids they will be praying for at an upcoming strategy session at Starbucks.
When the time comes for the strategy session, only one person out of the 15 she sent multiple text messages to shows up. On Sunday, when she tries to be kind and ask why various Boomer individuals didn’t show up, she gets a combination of blank stares and replies of “You never contacted me” in response.
What is going on
In both groups, the person sending the message felt they were doing all they could to communicate. However, just sending a message is not the same as communicating a message.
In both cases the party it was intended for never received the message.
Before I get to specific advice on how to deal with this redemptively in the church, let’s step back and realize that we are at a unique time in the world of communication because, though we have many channels of communication available today, different groups use different tools that do not necessarily communicate with each other. Following are some examples of this:
Millennial communication channels
Many Millennials rarely talk on their phones — they don’t answer them or listen to messages. Nor do they read email — they rarely sit down at a computer because they do everything with their phones. Except talk on them.
They text. A lot. They constantly scan and send social media on their phones. These are the communication channels they use.
The result is that if someone calls them or leaves a voice message or sends an email, chances are they won’t hear it or see it.
Boomer communication channels
Boomers talk on their phones. They listen to and leave messages. Many have no idea how to text, how to receive one or how to send one. Many of their phones don’t have the texting app enabled or it may not be available. If they have it, they may not know how to use it.
For many Boomers, their preferred method of technological communication is email, though many Boomers, and those older don’t even know how to use this. The Boomers, who use email, assume everyone has email and responds to it.
The social media of choice for many Boomers is Facebook — but they use Facebook at home on a computer and they primarily look at the updates and ignore (or are not aware of) messages sent through Facebook. Many other social media simply aren’t on their radar.
Of course, there are many exceptions to the examples above, but they are worth considering when communication problems arise.
WHAT ARE THE SOLUTIONS? FIND OUT ON PAGE TWO