Home Outreach Leaders Articles for Outreach & Missions Your Sunday Guest Experience Checklist

Your Sunday Guest Experience Checklist

Guest Experience Starts With Pre-Visit Information:

  • Service times, directions to church — including map and information about the pastor/teacher and teaching series directly accessible from the home page of the website (92 percent of prospective guests visit website first).
  • Information about preschool and children’s ministries, including security and allergy policies, easily accessible online.
  • Youth ministry schedule accessible online.
  • Brochures about church (general) or any individual ministry or event, business cards, bulletin and any other printed media contain church contact information, including phone and website address, map to the church, service times and a general description of the style/type of service.
  • Receptionist and/or any other person answering telephones or fielding calls is prepared to give information about Sunday mornings at the church, including schedule, directions, a short bio of the pastor and details of current teaching series.
  • System in place to capture guest information on preservice contacts; registration card at phones with name, email address blanks; online registration with more detailed contact info; option online to preregister children for preschool/children’s area to speed Sunday guest processing.