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4 Reasons People Are Reluctant to Visit Your Church and What to Do About It

Before I started Saddleback church 34 years ago, I spent 12 weeks going door-to-door in our area trying to discover the answers to that important question. The answers I got were not at all what I expected or what I wanted to hear! But over the years, I found these same four complaints and excuses still being used by folks who don’t attend any church.

“Church services are boring, especially the sermons. The messages don’t relate to my life. Why should I go? I don’t understand it and it doesn’t really help me.”

In our area, this has been the number one excuse for not attending church. It’s amazing how some pastors are able to take the most exciting book in the world and bore people to tears with it! Miraculously, they’re able to turn bread into stones!

The tragedy of being a boring speaker is that it causes people to think God is boring! So when I heard this first complaint over and over, I determined to somehow learn to communicate God’s Word in a practical, interesting way. I hope I’m getting better at it, because I do everything I can to be interesting. A sermon does not have to be boring to be biblical and it doesn’t have to be dry to be doctrinal. This is an extremely important distinction: The unchurched aren’t asking for watered-down messages … just practical ones! They want to hear something on Sunday that they can apply to their lives on Monday.

“Church members are unfriendly to visitors. It feels like a ‘clique.’ If I ever went to church, I’d want to feel welcomed without being watched or embarrassed.”

Many unchurched people told me that they felt like the church was a “members only” organization. Because they didn’t know the “inside” terminology, songs or rituals, they felt foolish and felt the members were watching them in judgment. The #1 emotion unbelievers feel when they visit a worship service is fear! They are honestly scared to death of what might happen. And that means they raise their defenses, so communicating with them becomes very difficult. When I heard this second excuse from unbelievers, we determined to do whatever it takes to make visitors feel welcomed and wanted without feeling watched. There’s a simple word for this: politeness! It’s thinking more of others than we do of ourselves. Being seeker sensitive is NOT compromising what you believe. It is just treating nonbelievers the way Jesus would!

“The church is more interested in my money than in me. All they care about is getting my money—and who knows how they spend it!”

Due to the highly visible (and often highly questionable) fundraising tactics of televangelists and many Christian organizations, the unchurched are incredibly sensitive to appeals for money. Unfortunately, many lost people believe that pastors are “in it just for the money.” Opulent church buildings have only added fuel to the fire. We decided to counteract this complaint by giving a disclaimer when we take an offering. We explain that the offering is only for those who are a part of our church family. We simply announce, “If you are visitor at Saddleback, you are not expected to give an offering. We want you to get something today!” Besides, asking unbelievers to contribute before they have given their lives to Christ is getting the cart before the horse.

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Dr. Rick Warren is passionate about attacking what he calls the five “Global Goliaths” – spiritual emptiness, egocentric leadership, extreme poverty, pandemic disease, and illiteracy/poor education. His goal is a second Reformation by restoring responsibility in people, credibility in churches, and civility in culture. He is a pastor, global strategist, theologian, and philanthropist. He’s been often named "America's most influential spiritual leader" and “America’s Pastor.