#7 – Give them an outlet to air their complaints while at the same time being optimistic. Ask them to name some positive things that are working for them and what they would change to make it even better. When pessimists feel like they are being heard, they will be a lot less defensive.
#8 – Let other people weigh in on the issue. Ask if anyone else has thoughts about the topic.
#9 – If the person will not respond to your coaching, feedback and rules, it may be time to let them go. You can’t afford to let a pessimist wreck havoc on your team.
This article originally appeared here, and is used by permission.
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