It invites misunderstanding. Email removes the person being able to sit and ask questions. Can you tell me what you meant by that statement? Impossible with email. So, what I hear you saying is … . That’s one of the best tricks of a good listener. Impossible with email. Email easily pours and stirs muddy water.
It makes minor issues major issues. The issue may be small, but the fact that someone took the time to place it in writing often elevates it in a leader’s mind. Granted, that may be what the critic wants, but is that even fair? If we aren’t careful, emailed issues may become weightier than the attention they deserve. I’ve even know email bullies out there who use email to unfairly elevate their own personal agenda. I hate when that happens.
Those are just a few reasons.
But here is my advice. If it’s going to cause suspicion—if it’s likely to be misunderstood—if people are involved in the criticism (which is pretty common in my experience), before you send the email think critically. Ask yourself if email really is the right method to offer the criticism.
If we all work together, we may actually have better, healthier and more helpful criticism.
(Now, please understand, there are times when email is the only way you can reach someone. I get that. But maybe if that’s the case you should read THIS POST.)
