(This is a very similar talk to what might have been the most unexpectedly packed with insights talks at this year’s Global Leadership Summit)
Most efforts to improve individual and organizational learning focus on teaching people how to give feedback. After years of consulting with organizations around the world on how to manage their most challenging conversations, Heen and her colleagues realized they may have been thinking about the problem the wrong way. She explains why, if you want to improve learning in your organization, the smart money is on figuring out how to receive feedback—even off-base or poorly delivered feedback—and use it to fuel growth.
Every week I choose a video that I think you need to see and believe will inspire some new thinking. You can find the rest of the collection right here.