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Small Group Lessons from Chick-Fil-A

Back in the 1980s, when Boston Chicken, which later changed its name to Boston Market, was raising capital to expand, Chick-fil-A management discussed how they could compete and also grow bigger. Finally, it’s reported, Cathy pounded the table and said, “I am sick and tired of listening to you talk about how we can get bigger. If we get better, our customers will demand we get bigger.”

 Every church I’ve ever served at or consulted with wanted more groups. I read lots of small group blogs, am part of numerous online small group communities, and interact with a number of small group ministry groups and forums. And there is one common theme: More groups. More people involved. More leaders. More hosts. Bigger connection events to get a bigger percentage of a bigger church into groups. More and bigger. Bigger and more
 
Maybe it’s time to go all Truett Cathy and pound my fist on the table.
 
Several years ago, our church strategically decided to focus on better rather than bigger. We believed that if our groups and our ministry got better–that is, healthier–we’d get bigger. And that’s exactly what happened. We prayed and worked hard to determine what a healthy group, and a healthy small groups ministry, looked like. We developed “Seven Vital Signs of a Healthy Small Group.” We assessed all our groups, and then followed up with training, coaching, and continued equipping. As our groups and our ministry grew healthier and stronger–that is, better–we began to focus more on growing bigger through connection events, small group campaigns, and other means. 
 
Growing better had huge dividends:
  1. Healthy groups were more prepared, in a variety of ways, to invite and accept more people. (You really don’t want to send new people into unhealthy groups!) 
  2. Healthy groups were prepared to disciple new people. That’s really our purpose, not just adding a bunch of people to groups.
  3. Healthy groups developed new leaders. This is the BIGGIE! Later on, when we needed to find leaders to launch new groups for our connection campaigns, they were easy to find. They were already prepared in our healthy groups. “Recruiting” new leaders (if you’d even call it that) was simple and easy. When I let our groups know about our upcoming campaign, new leaders came to me!
  4. Healthy groups produced more groups. This is a law of nature and a biblical principle that starts in Genesis 1. Healthy things grow and reproduce. They are fruitful and multiply. It doesn’t have to be forced, manipulated, or contrived. 

Better produces bigger!

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mmack@churchleaders.com'
Michael C. Mack founded SmallGroups.com in 1995 and served as a small-groups minister for more than 20 years in several churches. He is a writer, editor, trainer, and consultant in the areas of small groups, leadership, and discipleship. He is the author of more than 25 books and small group studies, including his latest, World's Greatest Small Group (pub. January, 2017). He regularly blogs on his ministry website at SmallGroupLeadership.com. His family is a small group that includes his wife Heidi, their four children, and their dog, Lainey. Mike is also an avid mountain biker.