Don’t Waste a Crisis.
This is an amazing opportunity to learn and grow as an organization. Take on this challenge to learn how you can become better as a team. Lead your team publicly through this process so you can spread the learning as far as possible.
Show how fixing this problem is a part of the vision of your church. You have to fix this problem because you don’t want it to be the thing that hinders what God is doing.
Watch Out for Confirmation Bias.
When you start digging to find the cause of the problem, be sure to have as open a mind as possible. It’s a proven fact that people favor information and interpretations that confirm our personal bias or preconceived notions. [More on confirmation bias.]
Whatever went wrong yesterday isn’t going to be solved by some magic bullet solution … it’s going to take a number of things to fix the problem. If it was simple … you would have solved it already. Resist the internal temptation to find simplistic answers.
Stop the Bleeding.
Often, you need to develop a short term plan that makes it possible to do church the following weekend. You need to formulate that plan on Monday … before you finish your day. Communicate to everyone involved what you are doing the next weekend to make sure that everything runs way smoother.
Like a patient bleeding on the hospital table … the first thing you have to do is stop the bleeding before you can move onto the systemic issues.