There are times where someone needs to offer constructive criticism and there are better ways to deliver that criticism.
In fact, the best leaders and the best organizations are made better by learning to receive, process and respond to criticism. No one particularly likes criticism, but when it is offered properly it can actually improve life for everyone—which is why we call it constructive.
You see things others don’t see. You have experiences others don’t have. As a leader, I personally value healthy criticism, even when it is initially hard to hear.
If you often have a hard time determining when criticism is constructive and when it is simply selfish try reading THIS POST.
The problem is often getting needed criticism heard. Working with dozens of leaders each year, I can testify much of the criticism received is never taken as seriously as it probably should be.
We all know there are times someone shares criticism simply to “blow off steam.” They are angry and want to express their displeasure. Some people are only known for their criticism. Others share criticism simply out of selfishness—considering no one else in their complaint. In my experience, when it is determined one of these is the case, the criticism received is rarely considered as useful or valued by leaders.
How do you keep criticism which may be helpful—even constructive—from being drowned out by a perception that it is non-helpful criticism?
7 Ways To Offer Constructive Criticism Which Actually Gets Heard
Recognize and Compliment the Good
My mother used to say, “You catch more flies with honey than with vinegar.” Make sure you take a bigger picture approach when offering criticism. Most likely you are criticizing something small in the overall scheme of the organization, so think of the good things which are happening or have happened in the organization. Think of the good qualities of the leader. Start there. Compliment first. Some even recommend the “sandwich approach.” You start with praise and end with praise with a little criticism in the middle. I wrote more about this approach HERE.
If you are going to criticize, at least make sure the recipient knows exactly what you are talking about. Guessing almost always leads to misunderstandings. Don’t hint at your problem or cover it over with ambiguities. Passive aggression—which I have seen so frequently in the church—over all causes more harm than it does good.
Offer Suggestions for Improvement
If you are thinking there is a better way, share. And if you haven’t any ideas, spend some time thinking about it before you criticize. When you think, do so from the perspective of the organization’s vision and the individual vision of the leader. It’s going to be hard for a leader to accept criticism which doesn’t mesh with the vision he or she feels called to achieve. You certainly don’t have to be a “yes person”—agreeing to everything a leader does—but, if you’re seen as against everything or against the leader, it will be harder to receive what you criticize as being “helpful.”