Five Tips on Handling Angry People

handling angry people

I have observed that worship leaders, pastors, and church planters, live in a constant state of being either angry, depressed or delusional, perhaps because we are often handling angry people.

One might say, “I am neither angry nor depressed.”

Delusional: “An idiosyncratic belief or impression that is not in accordance with a generally accepted reality.” (Wordreference.com)

Ministry is hard. Handling angry people is hard. Dealing with our own emotions is hard.

A passionate, emotional pastor planting a church with opinionated people is bound to encounter a conflict or two … per hour.

The conflicts are not the problem. The responses usually are.

Harsh words in the midst of conflict are like weeds in an untended garden. They crop up everywhere until they finally take over and choke out any fruitful conversation. Adam blamed Eve. Eve blamed the serpent. Sinful people blame-shift.

I received an ugly text from someone recently. Texting seems like a strange way to vent anger. It was from a disqualified pastor who had committed a horrible sin against his family and his church. I was helping the church to deal with the mess he made. He didn’t like what he had perceived was my advice to them, so his cell phone attacked my cell phone with viral words. That is my explanation since I cannot fathom a friend speaking to me in this way.

My emotions rose, and I was angry at his impudence, arrogance and ignorance. My response? I texted, “I love you, Dave.”

I wish I could tell you that my response to attacks in the past has always been with this kind of graciousness. I also wish I could tell you that Dave repented and confessed his venomous attack on me with his carelessly keyboarding thumbs.

Instead, Dave continued to defend his “justifiable anger” by text message. He said that pagans treated him better than I did. Suddenly, he implied that his righteousness was deserved, and I was worse than a pagan! I am glad that I didn’t react.

I called him. I know talking on the phone isn’t the hip and cool thing to do these days, but pastoring via Twitter or texting, while economical, is completely ineffective.

Five Tips on Handling Angry People:

“Let every person be quick to hear, slow to speak, slow to anger; for the anger of man does not produce the righteousness of God.” (James 1:19-20 ESV)

1. Be Slow to Speak.

Make a decision not to react without thinking. People make foolish comments all of the time.

A friend confronted me about something I did, and my response was that I had no idea why I did that. I did not have malice or intent, and my actions were completely contrary to my value system. I didn’t make excuses (oh, I had a few), and I didn’t attack his actions.

Instead, I asked forgiveness, and he extended it immediately.

2. Filter Your Emotions Through the Gospel.

Nothing sets the Gospel aside quicker than loss of control in anger.

When I am angry, I focus on how God responds to my ongoing sins and transgressions and idols. I often wonder why He puts up with me. I am convinced that He loves me more than I love myself and that He is full of grace, mercy and forgiveness.

I do sinful things and God forgives me and the ministry of reconciliation is exercised. I am both reconciled and am called to be a reconciler (2 Cor. 5:18-19; Rom. 5:10-11).

3. Be Quick to Hear.

Deal with the conflict quickly. It is awkward to address it later, and it seems Satan puts a wedge deeper between friends with every passing hour a conflict is left to simmer.

Letting the sun go down on our anger gives the devil an opportunity to gain an advantageous position in our relationships that creates bitterness (Eph. 4:26-27).

4. Avoid Texts and Email Responses.

Handling angry people requires a personal touch. The offended or offending party needs to hear the tone of your voice.

I responded to Dave by saying that I had forgiven him and that comments taken out of context and without the associated compassion and my personal grief for the outcome of the offense are rarely understood rightly in digital format.

5. Acknowledge Your Role in the Conflict.

One person can stir up trouble in a family, a church or a relationship, but they often drudge up other’s ancillary actions and words to deflect their own sin.

Adam blamed Eve. Eve blamed the serpent. Sinful people blame-shift.

Nevertheless, when handling angry people be quick to acknowledge your role in the conflict even though it rarely justifies their sinful actions. It never benefits to hide our weaknesses and our indifference toward others.

“I have to exercise faith in the Gospel and not in my anger to ‘produce the righteousness of God.'”

I find Paul’s admonition in Col. 3:12-14 to be counterintuitive when dealing with angry people. I have to exercise faith in the Gospel and not in my anger to “produce the righteousness of God.”

“Put on then, as God’s chosen ones, holy and beloved, compassionate hearts, kindness, humility, meekness and patience, bearing with one another and, if one has a complaint against another, forgiving each other; as the Lord has forgiven you, so you also must forgive. And above all these put on love, which binds everything together in perfect harmony.” (ESV)

Used with permission from Scott Thomas.

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Scott is the executive pastor of Immanuel Nashville church in Nashville, Tennessee. He served as President of Acts 29 for six years and as Church Planting Director of C2C Network. He has served as a pastor since 1982, including 17 years as a Lead Pastor. Scott has been married to Jeannie for 37 years. They have two awesome sons, two beautiful daughters-in-law, and two amazing grandkids all living in Nashville.